![]() Section B: Checking items of the remote control (common) If you cannot operate after confirming the above, service may be required. When a specific device is connected and the TV flashes, there is a possibility there is a problem with that connected device.If connections are complicated, take note of them, and make sure you can reassemble them before removing them.Remove any connected devices (external USB hard disk, HDMI connection device, etc.) and cables from the TV terminal to confirm there are no influences from these devices.For how to reset the other TV models, refer to the article How to perform a power reset on a Sony television.For how to reset Android TV™/Google TV™, refer to the article How to reset an Android TV/Google TV?.If an issue is being caused by an external factor, such as network service/data broadcasting/connected device, it may be improved by resetting your TV.If there is no issue with the above connection, proceed to Step 3. If the lamp is not on, check whether or not the power cable or AC adaptor is not disconnected or loose.If the lamp is lit or is blinking in red, proceed to Step 3.Note: Depending on the model, the name, position, and shape of the lamp varies. Check that the lamp (power lamp/standby lamp) on the front/bottom of the TV is on.Check the sides, back, front, and top of your TV. Note: Depending on the model, the positions of TV buttons vary. If TV buttons cannot be operated, proceed to Step 2.If TV buttons can be operated, proceed to Section B: Checking items of the remote control.Section A: Check whether or not the TV is in operation Section C: Select remote control type (common).Section B: Checking items of the remote control (common).Section A: Check whether or not the TV is in operation.If the problem is due to the remote control, you will be guided by the remote control type. First, check whether the problem is due to the TV or the remote control. This article is composed of the following items. If the issue continues, we advise you to go through each section of our complete troubleshooting guide. If the issue is resolved, the remote control may have temporarily stopped working due to poor battery contact or static electricity. If the issue is not resolved, remove the batteries again and leave them out for approximately 1 minute.Reinsert the batteries, making sure they are inserted with the correct polarity ( -/+), then see if the issue is resolved.On the remote control, press the Power button for three seconds. ![]() Note: Opening the battery compartment cover will vary, depending on the type of remote control.
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